Ask an Expert: Abusive customer? Time to get tough
March 24, 2009 by Aristocrats LLC
Filed under Small Business News
Q: Our place of business has a customer who is a real pain. Unhappy with something that happened with regard to his account, he has become increasingly belligerent. He calls and yells at me and others. He threatens to take his business elsewhere and so on. How should we handle this guy placate him, fire him, or what? I should note he makes us a lot of money. Sue


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